Shipping Policy

Fulfilling Orders are done Monday to Friday during Warehouse hours. We are not open Saturday, Sunday & some Holidays. Please allow 3 to 5 business days for the Fulfillment Team to Fulfill and Pack your orders before contacting us. If you do not receive an update by the 5th business day please contact us immediately.

Standard shipping can take anywhere from 7–10 business days after being fulfilled. During the Holidays and due to the high volume of orders received for Black Friday/Cyber Monday, please expect an extended delay. If you do not receive your package after 15 business days, please contact us at kanaka@haehawaii.com. We are not responsible for any lost or stolen packages.

Ownership of packages is turned over to USPS once shipped. We are not responsible for any lost, held, or damaged packages. We are not responsible for delivery errors via carrier, or incorrect shipping information. Shipping is a service purchased from USPS along with your order from us, so any shipping issues must be handled by USPS. 

We charge a flat rate of $10 for orders under $150. 

Shipping is free for orders over $150.