Returns and Exchanges

Return/Exchange Policy

Online Store Purchases: Your satisfaction is important to us.  We accept online returns within 30 days of your order shipment date.  No online refunds will be accepted after 30 days (holiday orders from 11/25-12/24 will be extended to 60 days).  Returns will be processed within 14 days of receiving returned merchandise.  Please allow 5-7 business days for the transaction to show up on your bank account.

Items must be returned in NEW (unused, untested, and resalable) condition.  Please return the items to us the same way we sent them to you – in the same condition and with all original contents.  If we receive items in conditions that don't meet our return requirements, we will decline the return and it will be at the customer expense.

Customers are responsible for any and all return shipping costs.  However, if you receive the wrong item from your order placed, please e-mail us and we will assist you with further instructions.

Only items sold within the U.S. will be accepted for returns. 

Damaged Packages

If an item comes damaged as a result of shipping, please contact us immediately. DO NOT discard the shipping box/package to facilitate the investigate process if necessary.  Please take pictures of your box/package and damaged merchandise.